Music Delivery Terms and Conditions

Effective 1 November 2026

Important information about airplay. Music Delivery prepares and submits music to radio stations. Audlytics checks the audio before delivery and prepares the release information for the station’s submission process. We do not guarantee airplay, playlist placement, a response from any station, or any other promotional outcome. Each broadcaster makes its own programming decisions.

1. About these terms

These terms govern your use of the Music Delivery website and service. Music Delivery is operated by Audlytics Media Pty Limited, a company registered in South Africa under registration number 2020/143119/07. In these terms, “Audlytics,” “we,” “us” and “our” refer to Audlytics Media Pty Limited.

“You” means the person or organisation using the website or ordering the service. By accepting these terms when creating an account or placing an order, you agree to the version presented to you at that time. If you act for an artist, label or other organisation, you confirm that you have authority to accept these terms and instruct us to submit the release on their behalf.

2. What Music Delivery provides

Music Delivery helps artists, labels and music teams prepare and submit releases to radio stations. We use our technology to prepare each submission using the audio format, metadata and delivery requirements published by or otherwise available to us for the station at the time of submission. Depending on the station, this may include a radio edit, track and artist names, ISRC, release date, credits and other required information.

Before submitting a release, we check the audio against our quality assurance criteria. Audio submitted through Music Delivery has passed those checks. If we identify an issue with the audio or metadata that could affect submission, we may pause the affected delivery and ask you to provide corrected files or information.

We use the submission channels available to us for the stations covered by your order. If a channel closes, a station changes its requirements, or we cannot complete a submission, we will let you know and explain the available options and any remedy you are entitled to under applicable law.

3. Submission status and airplay

A submission marked Sent means we transmitted the release through the relevant submission channel. We report receipt, review or placement when we have confirmation of that status.

Preparing the correct audio format and metadata helps a station process and assess your release. Each broadcaster independently decides which submissions to review, respond to, playlist or broadcast. We do not guarantee airplay, rotation, interviews, feedback, broadcast dates, audience reach or any other promotional result. Your rights if Audlytics fails to provide the service you ordered remain available regardless of the broadcaster’s decision.

4. Radio plugging and follow-up

If airplay is your objective, we encourage you to work with a reputable radio plugger or follow up with the station’s music or programming team where its submission policy permits. A plugger can help identify suitable stations and shows, explain why a release fits their programming, and coordinate follow-up around your release date. Music Delivery supports that work by giving the station a quality-checked audio file and the release information it needs to assess the track.

Radio plugging, promotional pitching and follow-up are included only where expressly stated in your order. If you hire a plugger independently, their fees and services are governed by your agreement with them. When following up yourself, respect each station’s guidance on who to contact, when to follow up and whether repeat submissions are accepted.

5. Your release materials and permissions

You are responsible for supplying accurate, complete and current release materials, including the audio, titles, credits, identifiers, release dates, explicit-content labels and any embargo or other delivery instruction. Tell us promptly if anything changes. Once a release has been sent, a correction or withdrawal may depend on the receiving station.

You confirm that you own or have secured the permissions necessary to provide the recordings, artwork, biographies and other materials and instruct us to submit them. This includes permissions for samples, featured performances and third-party content where applicable.

You retain ownership of your materials. You grant Audlytics non-exclusive permission to store, copy, format, quality-check and transmit them as reasonably necessary to fulfil and support your order. This includes sharing them with the receiving stations and service providers involved in delivery. Rights required for subsequent broadcast or other use are governed by applicable law and the relevant rights arrangements.

6. Orders, prices and payment

Before you place an order, we will show the service and stations or package covered, the total price including applicable taxes and mandatory charges, the payment terms and any material delivery conditions. You will have an opportunity to review and correct your order before confirming it. We will send an electronic order confirmation.

Payment is due as stated at checkout. Delivery may depend on receipt of payment, usable audio and complete release information. We will communicate material delays or changes affecting your order.

7. Cancellations, refunds and service issues

To request a cancellation, correction or refund, or to report a delivery problem, email info@audlytics.com with your order reference and details. We will consider the work completed, the conditions disclosed at checkout and your rights under applicable law.

Where a statutory cooling-off right applies, you may exercise it within the applicable period. If we offer to begin work during that period and your consent affects the right to cancel, we will ask for your consent separately. If we fail to provide the agreed service or the service falls below applicable legal standards, your statutory remedies remain available.

8. Accounts and acceptable use

Keep your account details accurate and your login credentials secure. Contact us promptly if you suspect unauthorised access. If you give someone access to act on your behalf, make sure they have your permission and understand their responsibilities under these terms.

Use the website and service lawfully. You may not impersonate anyone, submit infringing or deliberately misleading materials, send spam, upload malicious code, attempt unauthorised access or disrupt the service. We may restrict access or pause a submission where reasonably necessary to address a material breach, security issue or legal obligation. Where practical, we will explain the reason and how you can resolve it.

9. Website and platform intellectual property

Audlytics and its licensors own the Music Delivery software, branding and original website content. We give you limited permission to use the website and service for their intended purpose. You may retain copies of your order confirmations and delivery records for your own records. Other copying, redistribution or use of Audlytics branding requires permission unless permitted by law.

10. Privacy, cookies and communications

We process personal information to operate the website, manage accounts and orders, respond to enquiries and deliver releases. To fulfil your order, we may share audio, release metadata and relevant contact details with receiving stations and service providers involved in delivery.

Our Privacy Notice explains what we collect, how we use it, who receives it, how long we retain it and how to exercise your privacy rights. It also explains our use of cookies or directs you to a separate Cookie Notice where applicable. You can send privacy enquiries to info@audlytics.com.

We may send messages about your account, orders and delivery status. We send promotional communications in accordance with applicable law and provide a way to opt out.

11. Website availability and third-party services

We take reasonable steps to keep Music Delivery available. Maintenance, outages and problems with station portals or other external systems may interrupt access or delay submissions. We will take reasonable steps to restore affected services and communicate material delays affecting paid orders.

External websites and station portals may have their own terms and privacy notices. Audlytics remains responsible for its obligations in relation to the service you purchased.

12. Responsibility and liability

Audlytics is responsible for providing the service you purchase with reasonable care and skill. You are responsible for the accuracy of the information you supply and for obtaining the permissions needed to submit your release.

To the extent permitted by law, Audlytics is not liable for losses caused solely by a broadcaster’s independent programming decision or by inaccurate, incomplete or unauthorised materials you supplied. Nothing in these terms excludes liability for fraud, gross negligence or any other liability that cannot lawfully be excluded. Your statutory consumer rights and remedies remain available.

13. Changes to these terms

We may update these terms as the service, our business or the law changes. We will publish the updated version and its effective date and give notice of material changes where required. The terms you accepted when placing an order govern that order, subject to applicable law or changes you agree to.

If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

14. South African law and complaints

South African law governs these terms. For a complaint or dispute, email info@audlytics.com or call +27 71 471 8454. Include your order reference if you have one. You retain the right to approach a competent court, an applicable ombud or regulator, or another dispute resolution body available to you under law.

15. Company and support details

Product: Music Delivery

Registered company: Audlytics Media Pty Limited

Company registration number: 2020/143119/07

Registered address: Dock Road Junction, Dock Road, V&A Waterfront, Cape Town, South Africa

Support and complaints email: info@audlytics.com

Support telephone: +27 71 471 8454